OUR BUSINESS IS CENTERED AROUND EMPLOYEES' WELFARE, NOT CUSTOMER REQUIREMENTS.

A customer placed an order one day and left a note saying, "your stuff is too expensive." When we replied offering a slightly cheaper shipping method, they responded:-

"Oh No No No! - you don't understand. In America, when we say something is expensive, you say, "can I offer you a discount?"

This is where I showed "Mr. Oh No No" the door also known as the Smart Doll Land Exit.

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When they say that I can't take criticism because I block such messages from my inbox or on social media, what sort of "constructive criticism" are we talking about - let's take a look ;-)

• "Your design is obviously a nazi uniform - change the design and apologize. And while you are at it, change the pose in the photos as it looks like a nazi salute."
• "Your surgical masks for Smart Doll are a political statement. If I knew you were going to get political, I would not have bought a Smart Doll."

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If folks are offended by our designs or product lineup decisions - I apologize, but they will have to live with it - just like I have to live with them calling our products nazi or racist.

I have no intention of changing designs or halting sales of products that had no intention of being offensive - because everything we do will end up offending folks in some way or another.

The only way to avoid offending anybody is to do nothing and pack up business - which is not going to happen.